How To Effectively Handle Toxic People For Better Productivity and Less Stress

"Stress, uncertainty, and crisis impact how we communicate and how we interact with our colleagues and customers. During the beginning of COVID-19, we saw a focus on patience, support, and collaboration. Now, we are seeing that patience is waning. Expectations are higher. And negativity is on the rise! How do you ensure that this negativity is not toxic & contagious within your team? Research shows that there is a direct relationship between an increase in stress and negativity and the resulting difficult behaviours in our organizations. How you and your team effectively deal with negative and difficult people can mean the difference between having a toxic, drama-filled workplace, and an engaged, collaborative, and productive organization. On this webinar you'll learn successful strategies and tips for building a positive, productive workplace by knowing.... - WHAT to focus on to move these interactions forward, - HOW to effectively respond - WAYS to manage the impact of their behaviour"